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We offer many training resources including:

 

  • Help files and manuals delivered with your product
  • Access to a support forum
  • E-mail support (free for 30 days with product purchase)
  • Telephone Support (including remote trouble-shooting)
  • Internet Training
  • On-Site Training
  • Hardware, Operating System, or Other Software Assistance

 

Help files and manuals delivered with your product

 

The help files and manuals contain information about the setup and use of your product.  These resources are useful in understanding functions and features of the program.  The Help files may be accessed from within the program in one of two ways.

    1. Use the F1 key on the keyboard while you are in a specific area of the program,..or
    2. Click on the Help Menu and select “Table of Contents”

 

E-mail support

 

For a period of 30 days following your product purchase, you are entitled to free support via e-mail.  Simply submit your questions to info@frankwilliams.com 24 hours a day, 7 days a week.  They will be answered by our support staff in the order they were received and usually within 24 hours.

 

Telephone Support

 

Telephone assistance is available using one of our Support Plans.  We will address your questions and concerns and assist you in troubleshooting problems or issues you may have.  You must have a Support Agreement in place to receive assistance from a support representative.  Please see our Support Plans for current prices and available options.  You can complete this Agreement in one of two ways:

If you are reading this from our website, simply click here to have the Agreement e-mailed to you.  Fill out the Agreement completely and e-mail it back to us.

If you would rather, simply call us (800) 392-1392 to have a representative send the form to you directly.

These forms are processed normally within 1 hour and a confirmation will be e-mailed to you.  After you have received the confirmation, you may begin receiving Software Support.

To speak to a support representative, call toll-free (800) 392-1392.

 

Internet Training

 

This training is available only if you have a high-speed internet connection.  Prices for training start at $199.  Please call us to check current pricing and availability.

 

On-Site Training

 

Familiarize yourself with your software using one or more of the above resources.  To supplement these resources we also provide one-on-one training at your office.  These training sessions are half-day sessions and the cost is $349 per session.  We are only able to provide training by internet or on-site.

 

Revenue Management Training

 

If you are using Revenue Management to improve your practice’s workflow and reimbursement, we offer several types of training specifically designed with Revenue Management in mind. Call us if you need assistance in deciding.

 

Hardware, Operating System or Other Software Assistance

 

While we are happy to help you with computer hardware and network configuration, operating system or other vendor’s software problems, an additional charge will apply.

© 2017 Frank Williams and Associates - all rights reserved
an authorized e-MDs Logo Reseller